Jumolex Domiciliary Care Agency’s overarching aim is to be a leading provider of domiciliary care, renowned for its compassionate approach, care and support excellence, and unwavering commitment to service user satisfaction. Our objectives are strategically designed to achieve this vision, with every aspect of our service delivery guided by the principles of the CQC’s Single Assessment Framework.

Our specific objectives include:

• To deliver compassionate and respectful care that consistently upholds the dignity, privacy, and individual rights of every service user, ensuring they feel valued and understood.
• To provide highly individualised care and support that is meticulously tailored to meet the unique needs, preferences, aspirations, and cultural backgrounds of each service user, fostering their autonomy and choice.
• To actively promote the independence and self-determination of service users, enabling them to make informed decisions about their care and daily lives, and supporting them to achieve their personal goals.
• To ensure the safety and well-being of service users through the implementation of robust safeguarding measures, comprehensive risk management strategies, and exemplary infection prevention and control practices.
• To recruit, train, and retain a highly skilled, competent, and compassionate workforce, ensuring all staff are equipped with the knowledge and empathy required to deliver outstanding care.
• To cultivate a culture of continuous learning, improvement, and accountability throughout the organisation, where feedback is actively sought, valued, and acted upon to enhance service quality.
• To work collaboratively and in genuine partnership with service users, their families, advocates, and other healthcare professionals, ensuring a coordinated approach that achieves the best possible outcomes for each individual.
• To embrace the CQC’s Quality Statements and I-Statements as integral to our daily practice, ensuring that the voice and experience of the service user are always at the heart of our service design and delivery.